Returns

Not satisfied with your purchase? We are sorry to hear that, but you can return it, of course.

You have the right to cancel your order without giving a reason within 14 days of receipt. After cancellation, you have another 14 days to return the product. As soon as we receive your return, we will refund the full order amount, including the original shipping costs. The cost of returning the product is at your own expense. This is usually around €7.25 per package.

For the exact rates, you can consult your carrier's website. When you exercise your right of withdrawal, we ask you to return the product – if reasonably possible – in its original condition and packaging, together with all supplied accessories. Please note: if the product is damaged, or the packaging is more damaged than necessary to view or try on the product, a reduction in value may be charged.

So please handle the product carefully and ensure it is well packaged when returning it. To exercise this right, you can simply email us at info@parfumvrij.nl. We will refund the amount due within 14 days of your return notification, provided we have received the product in good condition.

Follow the steps below to arrange your return quickly and easily.

Step 1: Register your return

Email info@parfumvrij.nl within 14 days of receipt. Please include: order number, name, item(s) and reason for return. 

Step 2: Check our confirmation

You will receive the return instructions by email. Please note: return costs are at your own expense. 

Step 3: Check the conditions

If the product is damaged or the packaging is more damaged than necessary to try the product, we may pass this reduction in value on to you. So please handle the product with care and ensure that it is well packaged when returning it.

Step 4: Pack and ship

Pack the item securely and add your packing slip/invoice (if possible). Ship with a carrier of your choice according to the instructions in our email. 

Return address:

Parfumvrij
Leeuwerik 25
9685AE Blauwestad

Step 5: Keep your proof of postage

Use track & trace and keep the proof until your return has been processed. 

Step 6: Refund

After receipt and inspection, we will refund the purchase amount within 5 business days via the original payment method.