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Frequently Asked Questions
Products
All questions about products
Are your products completely fragrance-free?
Not always. Many of our products are completely fragrance-free, but some contain a natural scent from essential oils. These are always clearly labeled and can be found in the ingredients list.
What is the difference between perfume and fragrances?
“Parfum” is a collective term that manufacturers may use for a mixture of fragrance substances. This can be synthetic or natural. Fragrance substances may also be listed separately in the ingredients list, for example as Lavandula angustifolia oil (lavender oil). Our policy is: no synthetic fragrance substances, and essential oils are always listed separately.
Can I use your products if I have a perfume allergy?
Yes, many products are very suitable for perfume allergies or hypersensitivity to synthetic fragrances. However, it is possible that you may also react sensitively to certain essential oils. That is why you can always check the ingredients list to see if any natural oils are present.
Why do you call it “fragrance-free” when it sometimes contains essential oils?
because the term perfume in cosmetics legislation specifically refers to an added fragrance mixture. A product containing only essential oils can therefore still be called “perfume-free.” We choose to be extra transparent about this and always state it clearly.
How can I be sure if a product is suitable for my skin?
For every product, you will find an up-to-date list of ingredients. Not sure? We are happy to provide personal advice, so you can choose a product that truly suits your skin and situation.
Order
Do you have questions about placing an order? Check out the frequently asked questions below.
Which payment methods do you accept?
We accept iDEAL, Bancontact, credit cards and other common payment methods.
What are the shipping costs?
Within the Netherlands: €5.95
To Belgium: €6.95
Can I change or cancel my order?
Yes, as long as your order has not yet been shipped. Contact us as soon as possible at klantenservice@parfumvrij.nl.
Return
Have questions about a return? Check the questions below.
How can I return a product?
Register your return within 14 days via retour@parfumvrij.nl. State your order number and follow the instructions you receive.
Are return shipping costs at my own expense?
Yes, the return shipping costs are at your own expense.
When will I get my refund?
Within 5 business days after receipt and inspection of the returned package.
Shipping
Do you have questions about the shipping of your order? Check the frequently asked questions below.
How quickly will my order be shipped?
Orders are shipped within 1-3 business days.
Will I receive a tracking number?
Yes, as soon as your order has been shipped, you will receive a track & trace code by email.
Product information
Do you have questions about the product information? See the most frequently asked questions below.
Are all products truly fragrance-free?
Yes, we exclusively sell products without perfume or fragrance substances (both synthetic and natural).
Where can I find the list of ingredients?
For each product, you will find all the ingredients known to us in the "ingredients" tab. These are provided by the wholesaler (and thus indirectly by the supplier). We check this regularly and try to maintain this as accurately as possible through collaborations with the brands.